Madison | Oconomowoc | Eau Claire | Green Bay | Wittenberg

IT Helpdesk Technician

Posted August 5, 2019

Location: Eau Claire or Oconomowoc, WI
Status: Full Time
Job Category: Information Technology
Experience: 2-5 Years
Education: Associate of Science in a related field minimum requirement
Compensation: Commensurate with experience

We are seeking a highly motivated, qualified, helpdesk technician to join our IT team in a growing multi-office firm.

  • Handling support ticket system requests from end users and documentating all actions and responses
  • Install, modify, and repair computer hardware and software
  • Install computer peripherals for users
  • Completing firmware and BiOS updates for computers or computerized devices
  • Creation and management of user accounts in various cloud platforms
  • Android, Apple, or MS Surface tablet or cell phone device configurations
  • Two-year associate degree completed minimum, with work experience, in any IT helpdesk-related degree program
  • CompTIA A+ course completion minimum, certification desired by not required
  • Microsoft Technology Associate certifcation desired by not required
  • Experience with Windows 10
  • Familiarity with small to mid-size business environments
  • Familiarity with Autodesk software troubleshooting desired but not required
  • Familiarity with Google for Business desired by not required
  • An analytical mind
  • An ability to learn new technologies quickly
  • Great time management skills
  • Ability to work alone
  • Strong documentation skills
  • Good communication skills – both written and verbal
  • Must possess a valid driver’s license and be able to provide own means of reliable transportation.

If you are a career-oriented and highly motivated individual interested in being part of a successful firm, we want to hear from you! We offer comprehensive benefits and a generous personal time off program.

Please use the link below to complete a brief applicant survey and submit your resume.

Jenna Richardson
Director of Business Operations & IT
6510 Grand Teton Plaza, Ste 314
Madison, WI 53719
Apply Now